The Impact of Intellectual Capital on Improving the Quality of Educational Services: An Exploratory Study of the Opinions of a Sample of Administrative Leaders in Private Colleges (Al-Mammon University College and Bilad Al-Rafidian University College)
Prof Dr. Muyed Abdul Karim Al-Naqib
College of Administration and Economics / University of Fallujah
Dr. Abdul Azia Barak
University of Bayan / College of Business Administration, Iraq
Prof. Dr. Bassem Faisal Abed Nayef
Al-Mamoun University College, Iraq
Download PDF
http://doi.org/10.37648/ijps.v18i01.006
Abstract
This research aims to demonstrate the role, relationship, and impact of intellectual capital on the quality of educational services. The measurement of these two variables relied on the dimensions of each, where the dimensions of intellectual capital were defined as (human capital, structural capital, and relational capital), while the dimensions of the quality of educational services were considered to be (resources, curriculum, reliability, and efficiency). A questionnaire containing (42) items was designed to cover the dimensions of both variables, which were distributed among the research sample members in the studied community, represented by the faculties of Al-Mamoun University and Bilad al-Rafidain University College. A sample of (92) individuals holding higher degrees and assigned to leadership positions in the two colleges was selected, including roles such as (Deputy Dean, Department Head, Department Coordinator).
Keywords:
Intellectual Capital; Quality of Educational Services
References
- Adms, F, (1999), Quality in higher education: paper at swidish quality conference Gutenberg
- Beaumont, Daniel. Jake (2012) - service Quality Higher Education the students view point
- Boedker, Christina & Guthrie James and cuganesan, Suresh (2015). “An integrated Framework for visualising intellectual capital'. Journal of intellectual capital, vol. 6. No. 4
- Carluce's, D., Marr, B., & Schiume, G. (2004) The knowledge value chain! How knowledge management impact business performance international economy for Performance measurement. measuring Business Excellence,8(1) 18-27
- chattersee. Abhish v. sharma 2014 Quality management first edition. JBC Press
- Corecoles,Y& etal (2006) : Intellectual capital in Spanish Public universities stakeholders information need Journal “ Intellectual Capital” issn (1469-1980- Vol (12) , No (pp: 356-376)
- Dinh, H.T., Nguyen. Q.A, T, Phan (2021) Vietnamese student's satisfaction toward Higher Education service: The Relationship between Education service Quality and Educational outcomes. European Journal of educational Research 10 (3) 1397-1410
- frenstrom, S Pike, I. & Roos, & (2005 - intellectual capital management approach in ISC Ltd' Journal of intellectual capital, Vol-6 N-4.
- Kazemi, madeleine (2015) The Assessment of the customer's expectations and perceptions Toward the quality of educational services: The case of industrial Engineering and management Programmed at KTH (Royal Institute of Technology.
- Krajewski, I. J& Ritzman, K, P (2005) operation management processes and values chins, 7th ed, prentice
- Marry, B, Sowar 2007.Valuation of Intellectual Capital and real option models, htt// w. w. w trg- Inc. com
- Marry, B, measuring in intangibles assets. The state of the art, measuring Business Excellence, Vol.8-NO.1 2004
- Moghadam S. Khayat & M, R, zabihi & M. Kargaran & A. Hakim Zadeh (2013), intellectual capital and organizational Learning Capability ' Journal of soft computing and Applications PP 1-9 Islamic Azad university, Mashhad, Iran.
- Mubarik. M. S, Bontis, muberik, M. & Mahmood, T.C 2021 intellectual capital and supply chain resilience. Journal of intellectual capital
- Subagyo, A., Walandatis, & saharuddin, D. (2020) significant relationship with intellectual capital and macroeconomics. A case study international fournal of Research- GrantHAALAYAH, 8 (4) 112-118
- Sultan Parves & Wong, Hoyin (2011). service Quality in higher Education areview and research agend: Vol 2 No. 2 Emerald Group Publishing limited
- X Buslowska, eugenie & shakcenka, Hanna (20/B) method and tools for higher Education service quality Assessment survey Vol.5 PP 87-102
